TRAINING SEMINARS

DATES: April 25-27, 2022

DURATION: 3 days, 24 academic hours

TRAINING OVERVIEW:

 strategic planning;

 strategic management and strategic management;

strategy development;

strategy implementation process;

 formation of corporate culture;

leadership and management;

analysis of practical cases

EXPECTED RESULTS: Development of professional competencies and practical skills of a systematic understanding of the conceptual foundations, models and tools of strategic management and leadership in public administration

COMPETENCIES (ERC):

Development of professional competencies and practical skills of a systematic understanding of the conceptual foundations, models and tools of strategic management and leadership in public administration

DATES: : February 10, April 7, April 21, April 27 , June 9, September 8, October 20, 2022

DURATION: 1 day, 8 academic hours

TARGET AUDIENCE: Public servants seeking to improve the level of development in these competencies

TRAINING OVERVIEW:

         understanding the essence of key competencies;

         the ability to remain calm and behave in conditions of limited time and emotional pressure, ensuring the proper quality of work;

EXPECTED RESULTS: Development of professional competencies and practical skills to improve the efficiency of activities

COMPETENCIES

 stress tolerance

DATES: March 31, April 29, May 20, 2022

DURATION: 1 day, 8 academic hours

TRAINING OVERVIEW:

new alphabet in Latin;

 ор spelling rules, spelling norms of the official style;

reading official texts written in Latin;

writing memos, including in Latin;

analysis of practical cases

EXPECTED RESULTS:

Development of professional competencies and practical skills in the preparation of official letters and documents in the state language, including the Latin alphabet

COMPETENCIES (ERC):

activity management;

cooperation and interaction;

efficiency;

self-development;

5 basic competencies

DATES: February 14-16, 2022

DURATION: 3 days, 24 academic hours

TRAINING OVERVIEW:

 strategic planning VS strategic management;

formation of the strategy of government agencies, goal setting, target indicators

 installation of supporting systems that allow staff to professionally perform their strategic roles;

 strategic vision;

 analysis of practical cases

EXPECTED RESULTS:

Development of professional competencies and practical skills for the use of strategic management tools in management activities

COMPETENCIES (ERC):

 Leadership;

 decision-making;

 activity management;

 cooperation and

interaction;

 5 basic competencies

DATES: November 7-9, 2022

DURATION: 3 days, 24 academic hours

TRAINING OVERVIEW:

introduction to coaching;

basic coaching models;

 high quality feedback for effective communication;

team coaching

 formation of coaching culture;

 analysis of practical cases

EXPECTED RESULTS:

Development of professional competencies and practical skills in the use of various coaching tools and techniques for the organization of effective activities

COMPETENCIES (ERC):

 Leadership;

 decision-making;

 activity management;

 cooperation and

interaction;

 5 basic competencies

DATES: March 5, 2022

DURATION: 1 day, 8 academic hours

TRAINING OVERVIEW:

 public speaking;

crisis communications;

 effective communication and public speaking in the state language;

 algorithm for building effective communications;

effective feedback from the public;

 analysis of practical cases

EXPECTED RESULTS:

Development of professional competencies and practical skills of effective communication with the population and the public

COMPETENCIES (ERC):

 activity management;

 cooperation and interaction;

 efficiency;

 self-development;

 5 basic competencies

DATES: March 14-16, 2022

DURATION: 3 days, 24 academic hours

TRAINING OVERVIEW:

* Anti-corruption policy of the Republic of Kazakhstan or legislative innovations on combating corruption

* Legal basis of anti-corruption compliance

* Methodological recommendations on the organization of anti-corruption compliance

* Formation of an anti-corruption culture in the organization or anti-corruption restrictions

* Analysis of corruption risks

* Sources of information for internal analysis of corruption risks

* Conflict of interest

* Analysis of practical cases

EXPECTED RESULTS:

Development of professional competencies and practical skills in the organization and effective conduct of anti-corruption expertise

COMPETENCIES (ERC)

 Reasonableness

 Activity management

 Decision-making

 Cooperation and interaction

 5 basic competencies

DATES: June 17, September 9, 2022

DURATION: 1 day, 8 academic hours

TRAINING OVERVIEW:

 modern aspects of anti-corruption behavior;

 features of the development of an individual level of behavior;

good behavior;

 assessment of personal qualities;

formation of an anti-corruption culture and integrity;

 analysis of practical cases

EXPECTED RESULTS:

Development of professional competencies and practical skills to improve the efficiency of activities

COMPETENCIES (ERC):

 Integrity

DATES: September 26-28, 2022

DURATION: 3 days, 24 academic hours

TRAINING OVERVIEW:

* The main aspects and principles of the concept of the "hearing state".  The " Hearing State " is a continuous dialogue between the state and society

* Effective communication and personality typology

* Communication management. Three Giants of Public Speaking:from skill to skill. Parameters of speech technology

* Communication barriers and methods of overcoming them

* Working with New Media and Social Media in crisis: essence, principles, practical recommendations

* Formation of public opinion: modern approaches to working with civil society

* Analysis of practical cases

* EXPECTED RESULTS:

Development of professional competencies and practical skills of effective communication with the population and the public

COMPETENCIES (ERC):

 Decision-making;

 cooperation and interaction;

 responsibility

5 basic competencies

DATES: February 18, April 8, April 1, April 15, April 22, May 27, October 7, October 21, November 11, 2022

DURATION: 1 day, 8 academic hours

TRAINING OVERVIEW:

 the main types of management decisions made;

 stages of rational managerial thinking;

risk assessment in decision-making;

 argumentation of one's own position;

search for alternative solutions;

factors influencing decision-making;

 technologies and methods of decision-making;

 analysis of practical cases

EXPECTED RESULTS:

Development of professional competencies and practical skills to improve the efficiency of activities

COMPETENCIES (ERC):

 Decision-making

DATES: March 18, June 16, 2022

DURATION: 1 day, 8 academic hours

TRAINING OVERVIEW:

 responsibility of the manager;

decision-making in situations of low certainty;

result orientation;

 motivation of the staff to achieve the overall result;

responsibility and motivation to work;

 analysis of practical cases

 improving work efficiency;

 self-control technique;

the role and place of procedures and methods of work in the state body;

adaptation in dynamically changing conditions;

 analysis of practical cases

EXPECTED RESULTS:

Development of professional competencies and practical skills to improve the efficiency of activities

COMPETENCIES (ERC):

 responsibility

 efficiency

DATES: September 19-23, November 14-18, 2022

DURATION: 5 days, 40 academic hours

TRAINING OVERVIEW:

 project management;

international practice;

project management standards. ISO 21500 standard;

 project. program. briefcase;

 organization strategy;

 goal setting;

 operational activities;

organizational structure;

 analysis of practical cases

EXPECTED RESULTS:

Development of professional competencies and practical skills in the field of project management

COMPETENCIES (ERC):

 Leadership;

 decision-making;

 activity management;

 cooperation and interaction;

 5 basic competencies

DATES: June 30, 2022

DURATION: 1 day, 8 academic hours

TRAINING OVERVIEW:

collection and analysis of information;

planning and organization of the work of the structural unit;

decision making;

analysis of practical cases

EXPECTED RESULTS:

Development of professional competencies and practical skills to improve the efficiency of activities

COMPETENCIES (ERC):

 activity management

DATES: October 6, November 10, 2022

DURATION: 1 day, 8 academic hours

TRAINING OVERVIEW:

relevance of strategic thinking;

components and tools of strategic thinking;

strategic analysis;

goal setting;

decision-making;

analysis of practical cases

EXPECTED RESULTS:

Development of professional competencies and practical skills to improve the efficiency of activities

COMPETENCIES (ERC)

Strategic thinking

DATES: July 4, 2022

DURATION: 1 day, 8 academic hours

TRAINING OVERVIEW:

The training seminar program covers the area of interaction of various management systems, related management areas such as strategic planning and execution of strategic plans, budget management, customer relationship management (CRM), material and non-material motivation, the basics of organizational planning, those areas that affect the creation of a process-oriented management model in the organization, increase the risks of implementation, and create typical errors during implementation

Process approach to organization management

Strategic business processes

Main business processes

Auxiliary business processes

Business model of a process-oriented body

Principles of business process management

 Technologies for describing (modeling) business processes

Business process description plan

Optimality assessment and optimization (improvement) of business processes

Regulation of the activities of the state body

EXPECTED RESULTS: Participants will get acquainted with the organization of business process management through regulations, with the analysis of the performance of process indicators, with the analysis of the reasons for deviations from the normal course of the process and the implementation of corrective actions, with models for improving business processes through optimization and reengineering.

COMPETENCIES (ERC)

 Orientation to the consumer of services and informing him

Initiative

System management

Change Management

Strategic thinking

Leadership

Cooperation and interaction

Activity management

Decision-making

 Efficiency

 Self-development

DATES: October 31-November 2, 2022

DURATION: 3 days, 24 academic hours

TRAINING OVERVIEW:

* Interpersonal relationship strategies;

* Emotional intelligence;

* Effective communication;

* Negotiation and conflict management tools;

* Analysis of practical cases.

EXPECTED RESULTS:

Development of professional competencies and practical skills of interpersonal relations and methods of conflict resolution.

COMPETENCIES (ERC):

* Management of activities;

* Efficiency;

* Self-development;

* Cooperation and collaboration;

* 5 basic competencies.

DATES: April 14, September 15, 2022

DURATION: 1 day, 8 academic hours

TRAINING OVERVIEW:

the concept of initiative and initiative;

 stages of initiative development;

qualities of an initiative person and signs of initiative;

 styles of human behavior;

 self-motivation to work taking into account the knowledge of six types of motivators;

 analysis of practical cases

EXPECTED RESULTS:

Development of professional competencies and practical skills to improve the efficiency

of activities

COMPETENCIES (ERC)

initiative

DATES: February 10, June 10, 2022

DURATION: 1 day, 8 academic hours

TRAINING OVERVIEW:

 effective behavioral styles;

teamwork, interaction with colleagues;

professional ethics and culture of interaction;

techniques and methods of interaction;

 tools for effective cooperation;

 skills required for cooperation;

 analysis of practical cases

EXPECTED RESULTS: Development of professional competencies and practical skills to improve the efficiency of activities

COMPETENCIES (ERC):

 cooperation and interaction

DATES: June 6-8, 2022

DURATION: 3 days, 24 academic hours

TRAINING OVERVIEW: With the advent of the Internet, social networks and other information technologies capable of generating, analyzing, interpreting, and often influencing the formation of public opinion, expectations from public speeches (press conferences, reports, reports, briefings, etc.) are transformed. 

For a successful speech and getting the expected effect from the audience, the speaker requires, at a minimum, confident possession of basic communication skills, understanding of the audience and audience orientation, professionally formed presentation material and its presentation. It is on these aspects that this seminar is focused.

EXPECTED RESULTS:

 The seminar will help to improve:

skills in preparing speeches and presentations

skills of overcoming the "fear" of public speaking

skills in understanding the audience and establishing contact with the audience

skills of effective performance and presentation of material to the audience

the ability to use tools and products of modern information and communication technologies and resources during speeches and in preparation for performances

COMPETENCIES (ERC):

 Self-development

 Leadership

 Cooperation and interaction

DATES: March 28 -30, 2022

DURATION: 3 days, 24 academic hours

TRAINING OVERVIEW:

Modern public administration is characterized by rapid changes, complexity and the need for advanced development. Cardinal reforms are being implemented today in the system of local government and self-government, which are aimed primarily at forming an independent budget, transferring part of communal property to the jurisdiction of local self-government bodies.

In this context, the issues of increasing the efficiency of the management activities of rural akims, the formation of their strategic, innovative thinking, a new culture of transformational leadership are of particular importance.

What is the specific mechanism of effective management of the budget and communal property?   What is the algorithm for forming the revenue base of the rural budget?  What professional competencies and practical skills should a rural akim have?

The training of rural akims under this program is aimed at the formation and development of specific professional competencies and practical skills for the successful implementation of local government reforms.

EXPECTED RESULTS: According to the results of the training, participants will receive practical skills in the effective management of the budget process, communal property, the formation of the revenue base, taking into account the tax potential of the subordinate administrative-territorial unit.

COMPETENCIES (ERC):

* Decision-making;

• activity management;

* cooperation and collaboration;

• 5 basic competencies

DATES OF THE EVENT:  August 22, 2022

DURATION: 1 day, 8 academic hours

WORKSHOP OVERVIEW:

typical models of organizational development;

basic principles of change management;

staff resistance to change;

planning and implementation of changes;

change management and efficiency;

analysis of practical cases

EXPECTED RESULTS: Development of professional competencies and practical skills to improve the efficiency of activities

COMPETENCIES (ERC):

* Change management

DATES: May 27, October 14, November 4, 2022

DURATION: 1 day, 8 academic hours

TRAINING OVERVIEW:

Study of an effective anti-corruption strategy based on advanced foreign practices. The key place in the implementation of anti-corruption strategies is given to ethical leadership, which implies professional management based on a high culture of integrity, moral integrity and service to the people

EXPECTED RESULTS:

After listening to this discipline, students will master the following:

 следовать follow established ethical norms and standards;

 добросовест do your job in good faith;

 behave honestly, modestly, fairly and shows politeness and correctness to colleagues;

 refrain from discussing the personal and professional qualities of colleagues that discredit their honor and dignity;

 respond to violations of ethical standards by colleagues (zero tolerance for any manifestations of corruption);

 to apply ethical norms and values in the practice of their activities aimed at transparency, objectivity and fairness.

COMPETENCIES (ERC)

 Efficiency

 Initiative

Cooperation

Activity management

Integrity

Date: February 18, 2022

Duration: 3 days, 24 hours.hour's

Expected results:

Development of professional competencies and practical skills in the application of the principles of design thinking and human-centricity in the activities of the state body

Workshop overview:

* Formation of a human-centered model of public administration

* Innovative model of public service

* Mindset, methods and tools to stimulate innovation

* Methods of generating ideas: practical tools

* Development of criteria and evaluation of ideas. Customer journey map: visualization of the user's current and future path.

* CPS framework - CREATIVE PROBLEM SOLVING. Criteria for the selection of dominant ideas

* Service design as a human-centered approach to creating an optimal user experience

* Practical use of design thinking: empathy. Formation of a "persona". Point of view (pov) - the ability to correctly understand what we are solving

* Collecting feedback after the pilot launch of the innovation

* Analysis of practical cases

COMPETENCIES (ERC):

Innitiativity

Achieving results Strategic thinking Decision making

DATES: April 18-20, 2022

DURATION: 3 days, 24 academic hours

TRAINING OVERVIEW:

Methods and tools of regional policy analysis

Features of the development of the economy of cities and regions

Regional directions for planning territorial development

Formation of regional policy

New approaches in the territorial development of the country

Analysis of practical cases

EXPECTED RESULTS:

Development of professional competencies and practical skills in planning territorial development and analysis of its problems

COMPETENCIES (ERC):

Leadership

Decision making

Activity management

Interaction and cooperation

DATES: May 16-18, 2022

DURATION: 3 days, 24 academic hours

TRAINING OVERVIEW:

Risk management: an overview of the basic concepts.

Project risks

Identification and classification of risks

Risk assessment

Risk management strategies

Risk management plan

Risk management system in the organization

Recommendations for a risk manager

analysis of practical cases

EXPECTED RESULTS:

Development of professional competencies and practical risk management skills in the planning and implementation of national projects

COMPETENCIES (ERC):

Management of activities

Cooperation and interaction

Achieving results

Strategic thinking

DATES: May 19, 2022

DURATION: 1 day, 8 academic hours

TRAINING OVERVIEW:

Effective communication strategies. Features of business communication

Communication barriers and ways to overcome them

Stages of the communication process. Establishing contact

Personality types and their psychological characteristics

Rules and techniques for working with information

Effective argumentation skills

Difficulties in communication. Dealing with aggression and negativity

Analysis of practical cases

EXPECTED RESULTS:

Development of communicative competencies and practical skills for building long-term relationships with colleagues and partners inside and outside the organization, ensuring effective resolution of work issues

COMPETENCIES (ERC):

Cooperation and interaction

Achieving results

Stress resistance

DATES: September 5-7, 2022

DURATION: 3 days, 24 academic hours

TRAINING OVERVIEW:

Local interethnic conflicts, subject, role and principles of mediation

Practical technologies for the prevention and regulation of interethnic conflicts

Algorithm of actions in the event of a tense situation in the field of interethnic conflicts

Forms and methods of joint work of local government and self-government bodies with law enforcement agencies and the civil community

Analysis of practical cases

EXPECTED RESULTS:

Development of professional competencies and practical skills in the field of interethnic conflict regulation

COMPETENCIES (ERC):

Management of activities

Cooperation and interaction

Leadership

Decision making 

DATES: 3-5 October 2022

DURATION: 3 days, 24 academic hours

TRAINING OVERVIEW:

Challenges and difficulties faced by women managers in a managerial position

Features of the formation and manifestation of women's leadership qualities in the process of building a vertical career model

Women in Leadership: Maintaining a work-life balance

Tools and technologies for the development of leadership competencies of women managers in the civil service

Influence strategies in the team and organization

Overcoming internal barriers to career and professional development

Working with the principles of profitability

Analysis of practical cases

EXPECTED RESULTS:

Development of professional competencies and practical skills in managing the balance and boundaries between work and family, mastering leadership tools and technologies for career advancement

COMPETENCIES (ERC):

Leadership

Activity management

Self-development

Strategic thinking

DATES: February 25, 2022

DURATION: 1 day, 8 academic hours

TRAINING OVERVIEW:

Development of innovative thinking. Introduction of innovations in government agencies. Barriers to innovation

Fundamentals and stages of design thinking.

Methods and tools of design thinking to stimulate innovation and generate new ideas

Emotional intelligence. Types of emotions

Understanding and analyzing the causes of emotions Emotional thermometer

Magic "buttons" in Negotiations Emotion management

Empathy: the power of empathy and the key to better relationships, etc.

EXPECTED RESULTS:

The development of professional competencies and practical skills for the development of innovative thinking, the application of the principles of design thinking, as well as the use of tools and techniques of emotional intelligence in interaction with colleagues and management.

COMPETENCIES (ERC):

Innovativeness

Self-development

Cooperation and interaction

DATES: February 28-March 2, 2022

DURATION: 3 days, 24 academic hours

TRAINING OVERVIEW:

Key steps and principles of data analysis

The procedure for working with information. Description and preliminary data analysis

Approaches and tools for visualization and data processing

Visualization of source data. Analysis of graphs and diagrams

Familiarity and practice with the visualization tool (Power BI, Stata, SPSS, etc.)

Building simple management models using BI solutions o The concept, properties, characteristics and classification of Big Data.

Application of Big Data in national statistical practice

Possibilities of using satellite technologies in national statistical practice

Overview of the use of satellite technologies in international statistical practice: statistical branches, methodological materials, examples of publications, information exchange system, regulatory framework

Analytical methods and tools for working with data arrays in the process of data editing, etc.

EXPECTED RESULTS:

Development of professional competencies and practical skills in data processing, analysis and visualization for the formation of high-quality statistical information.

COMPETENCIES (ERC):

Management of activities

Analytical thinking

Systems thinking

Digital skills

DATES: April 11-13, 2022

DURATION: 3 days, 24 academic hours

TRAINING OVERVIEW:

The structure of strategic thinking: a system model of the organization and management process

Principles of strategic thinking development

Summary of the development of strategic thinking: how to see the future even through challenges and obstacles in the present moment?

Techniques for the development of strategic thinking: the development of creativity, the ability to create unique solutions

Development of speed and flexibility of thinking

Transition from strategic thinking to planning

Stages of the creative process of forming innovative solutions

Practical tools for identifying the problem and forming a common point of view

Organizational practices for the development of creativity and the exchange of new ideas

Analysis of practical cases

EXPECTED RESULTS:

Development of professional competencies and practical skills for making non-standard decisions based on the development of strategic and creative thinking

COMPETENCIES (ERC):

Strategic thinking

Activity management

Leadership

Innovativeness

DATES: July 5-7, 2022

DURATION: 3 days, 24 academic hours

TRAINING OVERVIEW:

Working with information sources (reading data from tables, graphs and diagrams)

Modern methods and approaches of data analysis o Data visualization (Excel, Power BI, etc.)

Forecasting based on analysis (Data Driven Decision Making)

Development and search for alternative solutions based on data o Analysis of practical cases

EXPECTED RESULTS:

Development of professional competencies and practical skills in analyzing a large array of data to develop solutions

COMPETENCIES (ERC):

Strategic thinking ▪    

Analytical thinking ▪    

Digital skills

Problem solving

DATES: October 17-19, 2022

DURATION: 3 days, 24 academic hours

TRAINING OVERVIEW:

Ensuring compliance with legislation in the field of public services

Assessment of the quality of public services

Quality management of public services

Determining the level of satisfaction of consumers of services Improving the quality of public services

People orientation in the provision of public services

Analysis of practical cases

EXPECTED RESULTS:

Development of professional competencies and practical skills to improve the quality of public services

COMPETENCIES (ERC):

Decision making

Activity management

Cooperation and interaction

Orientation to the consumer of services and provision of information to him

DATES: November 3, 2022

DURATION: 1 day, 8 academic hours

TRAINING OVERVIEW:

Principles of Time management

Practical tools for managing priorities in professional activity

Effective organization of the working time of a civil servant

Time management in stressful situations

Stress management and emotional intelligence development

Analysis of practical cases

EXPECTED RESULTS:

Development of professional competencies and practical skills for the effective allocation of time resources, prioritization in conditions of emotional pressure.

COMPETENCIES (ERC):

Management of activities

Interaction and cooperation

Efficiency

Self-development

Stress resistance

DATES: March 17, 2022

DURATION: 1 day, 8 academic hours

TRAINING OVERVIEW:

The concept of project risk

The scheme of the boundaries of risk management from the position of certainty

Probability of risk and magnitude of losses

Assessment of the probability of occurrence and impact of risks

The most common types of risks

Project risk management concept

Risk management planning: tools and methods.

Identification of project risks: tools and methods

Classification of risks by level of controllability and by sources

Analysis and assessment of project risks

Decision-making scheme based on the results of the analysis

Planning ways to respond to risks

Planning and responding to known and unknown risks

EXPECTED RESULTS:

To familiarize with the practice of risk management on the example of real projects

COMPETENCIES (ERC):

Initiative

Professionalism

Ability to analyze the situation

Self-development

Activity management

DATES: June 13-15, 2022

DURATION: 3 days, 24 academic hours

TRAINING OVERVIEW:

 Legislative base of the Republic of Kazakhstan on public procurement

 Distribution of powers and responsibilities between participants in the public procurement procedure;

 Principles of public procurement, Process, main stages and methods of public procurement;

 Technical specification of goods, works and services as an integral part of the tender/auction documentation.

EXPECTED RESULTS:

The trainees will increase their level of knowledge in the legislation on public procurement and gain skills in conducting public procurement

COMPETENCIES (ERC):

Work Management;

Efficiency;

Cooperation;

Service consumer orientation and informing service consumers

DATES: February 21-23, November 21-23, 2022

DURATION: 3 days, 24 academic hours

TRAINING OVERVIEW:

Acquisition of knowledge, skills and abilities in the field of professional ethics and business image of a public civil servant on the basis of advanced foreign and domestic practices

 Practical training sessions based on real experience

Interactive discussions in the field of professional ethics and business image of a public civil servant

 Problems and prospects of ethics and image of a civil servant of the Republic of Kazakhstan

EXPECTED RESULTS:

Knowledge of legal and moral and ethical standards in the field of professional activity

COMPETENCIES (ERC):

decision-making

system thinking

cooperation

operational interaction

DATES: September 16, 2022

DURATION: 1 day, 8 academic hours

TRAINING OVERVIEW:

Emotional intelligence. What is it and why is it important?

Empathy: The Power of Empathy and the Key to a Better Relationship

Emotion Management

Coaching and emotional Intelligence

Four skills for working on emotions

Emotional intelligence for a manager

EXPECTED RESULTS:

According to the results of the training, students will master various tools and techniques of emotional intelligence to improve the effectiveness of their team and the organization as a whole.

COMPETENCIES (ERC):

Self-development

Activity management

Leadership